Process and Quality Management

Process management - documentation and modeling of business processes; quality management tools (e.g. Q7, M7, FMEA, QFD, RADAR, EFQM, Six Sigma); basic principles of TQM (process, people and customer orientation and continuous improvement) - ISO 9001:2015 "Quality management systems - Requirements".

Mode of delivery

face to face

Type

compulsory

Planned learning activities and teaching methods

Theoretical inputs, group work, homework, individual work. Active practice of practical examples.

Assessment methods and criteria

20% presentation (individual work), 20% group work, 51% written examination, 9% cooperation

Prerequisites and co-requisites

none

Infos

Degree programme

Technical Sales and Distribution Management (Bachelor)

Cycle

Bachelor

ECTS Credits

3.00

Language of instruction

English

Curriculum

Part-Time

Academic year

2023

Semester

3 WS

Incoming

Learning outcome

After completing the course, students are able to understand process descriptions of "routine" operational processes in connection with sales, to create them themselves and to model them as flowcharts (this corresponds to the basics of process management). Furthermore, they are able to transfer common concepts and methods of quality management to the situation in sales and apply them in practice.

Course code

0480-18-01-BB-DE-21