Fundamentals of Process Management

Introduction to process management (definitions, process orientation, customer orientation), Roles in process management , Relation to project management and quality management;
Simple process management systems: elaborating, managing, optimising and changing processes;
Individual processes: identification, analysis, conception and improvement;
business process modelling software; working with tools

Mode of delivery

face to face

Type

compulsory

Planned learning activities and teaching methods

Integrated course: lecture, case studies, discussion

Assessment methods and criteria

Assessment is based on the final exam as well as on the quality of students' assignments, presentations etc.

Infos

Degree programme

Project Management & IT (Bachelor)

Cycle

Bachelor

ECTS Credits

3.00

Language of instruction

German

Curriculum

Part-Time

Academic year

2023

Semester

3 WS

Incoming

Yes

Learning outcome

Upon successful completion, students will be able to understand process orientation in a business context and map business processes using standard tools. They will have the ability to apply methods allowing to implement and control processes and use simple process management systems. They will understand the interaction between quality management and process management and they will be able to draw a connection between quality management and project management.

Course code

0387-17-01-BB-DE-30

Fundamentals of Process Management