Process and Qualitiy Management

  • Basic terms of process management
  • Inclusion in process map and development of processes
  • Implementation, control, and improvement of processes
  • Monitoring and controlling overall process performance
  • Basic concepts of quality management
  • Quality management approaches and standards
  • Methods and tools of quality management

Mode of delivery

face to face

Type

compulsory

Recommended or required reading and other learning resources/tools

Wagner, K., Patzak, G. (2020): Performance Excellence, 3. Auflage, Hanser Verlag.
Wagner, K., Käfer, R. (2017): PQM - Prozessorientiertes Qualitätsmanagement: Leitfaden zur Umsetzung der ISO 9001, 7. Auflage, Hanser Verlag.

Planned learning activities and teaching methods

Lecture, discussion, critical reflection

Assessment methods and criteria

  • Exam method: written final exam (100%)
  • Assessment criteria: completeness, level of detail and complexity of answers, correctness of solutions and results, compliance with formal criteria

Prerequisites and co-requisites

-

Infos

Degree programme

Logistics & Transport Management (Bachelor)

Cycle

Bachelor

ECTS Credits

3.00

Language of instruction

German

Curriculum

Part-Time

Academic year

2024

Semester

2 SS

Incoming

Yes

Learning outcome

After successful completion of the course students can

  • explain basic terms of process and quality management
  • structure and organise service provision processes
  • explain basic procedures for introducing new processes in a practical context
  • assess process performance and explain approaches to optimising and redesigning processes
  • classify and explain basic quality management methods for quality improvement
  • define and analyse the quality of operational service provision

Course code

0391-21-01-BB-DE-13