Negotiating and Conflict Management

Brief description

  • Harvard Negotiation Model
  • Types of conflict - causes and effects
  • Conflict resolution strategies
  • Phases of effective conflict management
  • Dealing with change
  • The 9 stages of conflict escalation
  • Roles and strategies of conflict management

Mode of delivery

face to face

Type

compulsory

Recommended or required reading and other learning resources/tools

  • Schwarz G. (2013): Konfliktmanagement, Gabler Verlag
  • Glasl F. (2020): Konfliktmanagement: Ein Handbuch für Führung, Beratung und Mediation, Verlag ‎ Freies Geistesleben
  • Fisher R./Ury W. (2018): Das Harvard-Konzept: Die unschlagbare Methode für beste Verhandlungsergebnisse, ‎ Germane Verlags-Anstalt
  • Course handout

Planned learning activities and teaching methods

Lecture, knowledge exchange in groups, role plays, group work, group reflections

Assessment methods and criteria

Quality of assignments in small and larger groups plus presentations

Prerequisites and co-requisites

-

Infos

Degree programme

Logistics & Transport Management (Bachelor)

Cycle

Bachelor

ECTS Credits

2.00

Language of instruction

German

Curriculum

Part-Time

Academic year

2025

Semester

5 WS

Incoming

Yes

Learning outcome

After successful completion of the course students can

  • recognise the most important phenomena of communication
  • prepare for negotiations in a structured way
  • consider the most important factors influencing negotiations
  • recognise causes that can lead to conflicts
  • analyse conflict processes and implement appropriate interventions to find solutions
  • take measures to avoid conflicts or deal with them constructively
  • develop solutions for possible conflicts

Course code

0391-21-01-BB-DE-52