Negotiating and Conflict Management
Brief description
- Harvard Negotiation Model
- Types of conflict - causes and effects
- Conflict resolution strategies
- Phases of effective conflict management
- Dealing with change
- The 9 stages of conflict escalation
- Roles and strategies of conflict management
Mode of delivery
face to face
Type
compulsory
Recommended or required reading and other learning resources/tools
- Schwarz G. (2013): Konfliktmanagement, Gabler Verlag
- Glasl F. (2020): Konfliktmanagement: Ein Handbuch für Führung, Beratung und Mediation, Verlag Freies Geistesleben
- Fisher R./Ury W. (2018): Das Harvard-Konzept: Die unschlagbare Methode für beste Verhandlungsergebnisse, Germane Verlags-Anstalt
- Course handout
Planned learning activities and teaching methods
Lecture, knowledge exchange in groups, role plays, group work, group reflections
Assessment methods and criteria
Quality of assignments in small and larger groups plus presentations
Prerequisites and co-requisites
-
Infos
Degree programme
Logistics & Transport Management (Bachelor)
Cycle
Bachelor
ECTS Credits
2.00
Language of instruction
German
Curriculum
Part-Time
Academic year
2025
Semester
5 WS
Incoming
Yes
Learning outcome
After successful completion of the course students can
- recognise the most important phenomena of communication
- prepare for negotiations in a structured way
- consider the most important factors influencing negotiations
- recognise causes that can lead to conflicts
- analyse conflict processes and implement appropriate interventions to find solutions
- take measures to avoid conflicts or deal with them constructively
- develop solutions for possible conflicts
Course code
0391-21-01-BB-DE-52