Quality and Risk Management

Brief description

• definition, principles and aims of quality management and of quality management systems • definition, principles and aims of risk management • methods and tools of quality management • methods and tools of risk management • structure, advantages, disadvantages and possible applications of selected quality management approaches (e.g. EFQM Excellence Model and RADAR assessment, ISO 9001:2015, Total Quality Management, Project Excellence Model (GPM), quality and (IT) service management approaches) • certification of quality management systems

Mode of delivery

Präsenzveranstaltung

Type

Pflichtfach

Recommended or required reading and other learning resources/tools

• Hunt, L., Dominguez, J. & Williams, G. (2016). The ISO 9001:2015 Hand¬book: A Practical Guide to Implementation. Paton Professional. • Hutchins, G. (2018). ISO 31000:2018 Enterprise Risk Management (CERM Academy Series on Enterprise Risk Management). Quality Plus Engineering/CERM Academy. • Moll, A. & Khayati, S. (2019). EFQM Modell 2020: Excellence-Handbuch - Grundlagen und Anwendungen des neuen EFQM Modells 2020. WEKA MEDIA.

Planned learning activities and teaching methods

Lecture, guest lectures, casework, individual and group tasks, presentation and discussion, blended learning elements (e.g. quizzes, instructional videos, self-studies)

Assessment methods and criteria

• 40% group/case work (assessment criteria: plausibility of the analysis and proposed solution, correct use of relevant methods and techniques, formal correctness) • 60% final written examination (closed book, assessment criteria: correctness of content, knowledge and practical application of methods and approaches, completeness of answers)

Prerequisites and co-requisites

Keine

Infos

Degree programme

Projectmanagement & Organisation (Master)

Cycle

Master

ECTS Credits

3.00

Language of instruction

German

Curriculum

Part-Time

Academic year

2025

Semester

1 WS

Incoming

No

Learning outcome

After successfully completing this course, students will be able to • illustrate aims and principles of quality management, • illustrate aims and principles of risk management (on organisation level), • explain the structure of quality and risk management systems as well as their interplay, • describe selected approaches of quality management systems and illustrate their particularities, advantages and disadvantages, • apply selected methods of quality management and risk management, and • actively co-design the risk and quality management of an organisation in the role as quality/project manager.

Course code

0388-25-01-BB-DE-05