Portal
Process Management
Lehrinhalte
• process definition and types of processes • process lifecycle models • process landscapes and process maps and their design principles • process identification, acquisition and documentation • process visualization, notations for business process modelling • process analysis and improvement • process monitoring, controlling and optimization • principles and examples of process reference, process maturity and process capability models • principles of process-oriented quality management • process-oriented concepts for integrated management systems • developments and trends in process management (e.g. robotic process automation, process mining, use of artificial intelligence)
Art der Vermittlung
Präsenzveranstaltung
Art der Veranstaltung
Pflichtfach
Empfohlene Fachliteratur
• ABPMP International (2019). BPM CBOK Version 4.0, Guide to the Business Process Management Common Body of Knowledge (BPM CBOK) (4th ed.). Association of Business Process. Management Professionals International (ABPMP International). • Dumas, M., La Rosa, M., Mendling, J., Reijers, H. (2018). Fundamentals of Business Process Management (2nd ed.). Springer. • Wagner, K. W., Patzak, G. (2020). Performance Excellence - Der Praxisleitfaden zum effektiven Prozessmanagement (3rd ed.). Hanser.
Lern- und Lehrmethode
Lecture, individual and group tasks, group/case work, presentations, discussion, blended learning elements (e.g. instructional videos, self-studies)
Prüfungsmethode
• 40% group/case work (assessment criteria: plausibility of the analysis and proposed solution, correct use of relevant methods and techniques, formal correctness) • 60% final written examination (closed book, assessment criteria: correctness of content, knowledge and practical application of methods and approaches, completeness of answers)
Voraussetzungen laut Lehrplan
Keine
Schnellinfos
Studiengang
Projektmanagement & Data Analytics
Akademischer Grad
Master
ECTS Credits
3.00
Unterrichtssprache
Englisch
Studienplan
Berufsbegleitend
Studienjahr, in dem die Lerneinheit angeboten wird
2025
Semester in dem die Lehrveranstaltung angeboten wird
1 WS
Incoming
Nein
Lernergebnisse der Lehrveranstaltung
After successfully completing this course, students will be able to • describe selected process lifecycle models and explain their principles, structure and context of application, • describe current trends in process management and interpret their effects on process-oriented organisations, • explain and distinguish the concepts of process reference, process maturity and process capability models, • develop a process landscape in line with the corporate strategy (in simplified business contexts), • acquire, model and document processes using a standard notation, • analyse and improve existing processes and work out key indicators for process measurement and controlling, and • relate ‘process management’ to the concepts ‘process-oriented quality management’ and ‘integrated management systems’.
Kennzahl der Lehrveranstaltung
0948-25-01-BB-DE-04