Negotiating and Conflict Management

Types of conflict - causes and effects, stages of conflict escalation, the four-ear model of communication, non-violent communication, constructivist views, conflict regulation and resolution, cooperation vs competitive behaviour, preparing and conducting negotiations; the Harvard Negotiation Model

Mode of delivery

face to face

Type

compulsory

Recommended or required reading and other learning resources/tools

Schwarz (2009): Konfliktmanagement, Gabler-Verlag Glasl (2009): Konfliktmanagement, Freies Geistesleben Fisher/Ury/Patton (2009): Harvard-Konzept, Campus-Verlag

Planned learning activities and teaching methods

Lectures, practical exercises, refelxion

Assessment methods and criteria

students are assessed on their assignments and presentations (continous assessment)

Prerequisites and co-requisites

none

Infos

Degree programme

Logistics & Transport Management (Bachelor)

Cycle

Bachelor

ECTS Credits

2.00

Language of instruction

German

Curriculum

Full-Time

Academic year

2021

Semester

5 WS

Incoming

Yes

Learning outcome

On successful completion of this course the students should be able to understand triggers, causes and principles of conflicts, analyse strategies, develop strategies and successfully employ them in negotiations using the guidelines of the Harvard Negotiation concept.

Course code

0391-11-01-VZ-DE-52