Negotiating and Conflict Management
Types of conflict - causes and effects, stages of conflict escalation, the four-ear model of communication, non-violent communication, constructivist views, conflict regulation and resolution, cooperation vs competitive behaviour, preparing and conducting negotiations; the Harvard Negotiation Model
Logistics & Transport Management (Bachelor)
Language of instruction
On successful completion of this course the students should be able to understand triggers, causes and principles of conflicts, analyse strategies, develop strategies and successfully employ them in negotiations using the guidelines of the Harvard Negotiation concept.