Social Competences 2

Communication and conflict management: • Communication models • Getting to know your own communication profile • JOHARI window • Argumentation techniques o Stating your position o Influencing o Convincing • Dealing with difficult communication situations • Types of conflicts • Conflict-resolution methods • Dealing with change processes Group and organizational dynamics: • Team development concepts • Pitfalls for teamwork • Dealing with conformity orientation • Decision models for teams • Roll concepts (by Belbin and Goffman) • Situational leadership of teams • Rank dynamics in teams (according to Schindler)

Mode of delivery

face to face



Recommended or required reading and other learning resources/tools

• Course handouts • Levi D. J. (2016): Group Dynamics for Teams, SAGE Publications, New York US • Liddle D. (2017): Managing Conflict: A Practical Guide to Resolution in the Workplace, Kogan Page, London UK • Heintel P. (2012): betrifft TEAM: Dynamische Prozesse in Gruppen • Titscher S./Stamm M.(2006): Erfolgreiche Teams

Planned learning activities and teaching methods

Lecture, blended learning, discussion, group and project work, game theory exercises

Assessment methods and criteria

Continuous assessment (contributions by students).

Prerequisites and co-requisites



Degree programme

Banking and Finance (engl.)



ECTS Credits


Language of instruction




Academic year



2 SS



Learning outcome

Upon successful completion of the module, students can communicate and manage conflict. They also can • use various communication tools • argue in a goal-oriented way • use resistance as an opportunity for integration and change • deal constructively with forms of resistance in a social context • understand change processes in organizations and make use of appropriate action alternatives After successfully completing the module, students can work in the area of group and organizational dynamics in order to • understand the dimension of teamwork in the context of projects • control the ability of groups to work • actively intervene to promote team development • understand pitfalls and dangers in organizational dynamics and implement appropriate interventions • consider group dynamics • actively apply teamwork methods.

Course code