Quality and Risk Management

• definition, principles and aims of quality management and of quality management systems, • classification and structure of quality management systems, • definition, principles and aims of risk management, • classification and structure of risk management systems, • methods and tools of quality management, • methods and tools of risk management, • structure, advantages, disadvantages and possible applications of selected quality management approaches (e.g. EFQM Excellence Model and RADAR assessment, ISO 9001:2015, Total Quality Management, Project Excellence Model (GPM), quality and (IT) service management approaches), • certification of quality management systems

Mode of delivery

face to face

Type

compulsory

Recommended or required reading and other learning resources/tools

• Hunt, L./Dominguez, J./Williams, G. (2016): The ISO 9001:2015 Hand-book: A Practical Guide to Implementation. Paton Professional • Hutchins, G. (2018): ISO 31000:2018 Enterprise Risk Management (CERM Academy Series on Enterprise Risk Management). Portland, USA: Quality Plus Engineering/CERM Academy • Moll, A./Khayati, S. (2019): EFQM Modell 2020: Excellence-Handbuch - Grundlagen und Anwendungen des neuen EFQM Modells 2020. Kissing: WEKA MEDIA

Planned learning activities and teaching methods

lecture, casework, individual and group tasks, independent research, presentation and discussion, online/blended learning elements

Assessment methods and criteria

written final exam as well as assessment of the quality of students’ group assignments and participation

Infos

Degree programme

Projectmanagement & Organisation (Master)

Cycle

Master

ECTS Credits

3.00

Language of instruction

English

Curriculum

Part-Time

Academic year

2021

Semester

1 WS

Incoming

No

Learning outcome

After successfully completing this course, students will be able to • illustrate aims and principles of quality management, • illustrate aims and principles of risk management (on organization level), • explain the structure of quality and risk management systems as well as their interplay, • describe selected approaches of quality management systems and illustrate their particularities, advantages and disadvantages, • apply selected methods of quality management and risk management, • assess the interplay between quality/risk management and other business functions, and • actively co-design the risk and quality management of an organization in the role as manager/project manager

Course code

0388-20-01-BB-DE-07