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MODELLE, NORMEN UND METHODEN DES QUALITÄTSMANAGEMENTS UND IHRE PRAKTIKABILITÄT FÜR DIE HOCHSCHULISCHE QUALITÄTSSICHERUNG

Authors
Peter Sturm
Publication date
27.11.2013
Course of studies
FH bfi Vienna
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ABSTRACT

Higher education institutions are supposed to implement procedures and methods of quality assurance. This begs the question which traditional methods and models of quality management might be suitable for universities. As will be seen, some of these – mostly business related – instruments are contradictory with the academic world but others are already part of the internal quality assurance system in higher education institutions. And finally, all mentioned methods are allocated to a basic system of classification, symbolized as a “Map of Quality Management”.
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